Shipping Policy

Shipping Policy for fiveizero

Last Updated: March 18, 2026

Thank you for shopping at fiveizero. This Shipping Policy outlines our practices regarding the shipment of physical goods purchased from our online store, located at https://fiveizero.com.

By placing an order through our store, you agree to the terms and conditions outlined in this policy. If you have any questions, please contact us at fiveizero@163.com.

1. Order Processing Time
All orders are processed within [1-2 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any significant delays.

2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping

    • Cost: [e.g., Calculated at checkout / Free on orders over $50 / Flat rate of $5.99]

    • Estimated Delivery Time: [e.g., 5-8 business days]

  • Expedited Shipping

    • Cost: [e.g., Calculated at checkout / Flat rate of $15.99]

    • Estimated Delivery Time: [e.g., 2-3 business days]

  • International Shipping

    • Cost: [e.g., Calculated at checkout based on destination and weight]

    • Estimated Delivery Time: [e.g., 10-20 business days, depending on customs clearance in the destination country]

Please note that delivery estimates are provided by our shipping carriers and are not guaranteed. They begin from the date of shipment, not the date of order.

3. Shipment Confirmation & Order Tracking
Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active within [24-48 hours] . You can use this number to track the status of your shipment on the carrier's website.

4. Customs, Duties, and Taxes
For domestic orders (if applicable): All applicable taxes will be calculated and charged at checkout.
For international orders: fiveizero is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (such as tariffs, duties, taxes, and other charges) are the responsibility of the customer. Customs policies vary widely from country to country; please contact your local customs office for more information. Please note: In some cases, cross-border shipments may be subject to inspection by customs authorities, which can cause delays beyond our original delivery estimates.

5. Shipping Restrictions
We currently ship to addresses within [list the countries or regions you ship to, e.g., the United States, Canada, and the European Union] . We do not ship to P.O. boxes or APO/FPO addresses at this time [or state your policy].
If you are located in a region we do not currently serve, please contact us, and we will do our best to accommodate your request.

6. Damages, Lost, or Incorrect Shipments

  • Damages: fiveizero takes great care in packaging items to ensure they arrive safely. However, if you receive your order damaged, please contact us immediately at fiveizero@163.com with:

    • Your order number

    • A photo of the damaged item(s)

    • A photo of the packaging
      We will investigate the issue and work with you to make it right.

  • Lost or Stolen Packages: fiveizero is not liable for lost or stolen packages confirmed delivered to the address provided for an order. Upon checking the tracking information and confirming with the carrier that your package is lost, please contact us, and we will assist you in filing a claim.

  • Incorrect Shipments: If you receive an incorrect item, please contact us within [7 days] of delivery with your order number and a description of the error. We will arrange for the correct item to be sent to you.

7. Returns and Refunds
Our return and refund policy is detailed in a separate document available on our website. For information on returns, please refer to our [Return Policy (link to your return policy page)].

8. Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

9. Contact Us
For any questions or concerns regarding this Shipping Policy or your order's shipment, please contact us at:
Email: fiveizero@163.com